- Homecare service
Angel Support (Newham) Ltd
Assessment report published 7 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 15 December 2025
This was the first assessment of the service since registration.
Angel Support (Newham) Ltd provides care and support to people living in their own homes. Not everyone using Angel Support (Newham) Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This assessment did not include a site visit and was done remotely. At the time of the assessment, the service was supported 3 people who were in receipt of the regulated activity personal care.
This assessment was carried out by an inspector. We looked at 33 quality statements as part of this assessment.
We gathered information remotely from the service such as policies and training records. We also spoke to people who used the service, relatives of people that used the service and staff as part of this assessment to seek their views about the service.
People told us the felt safe when care workers supported them. Safeguarding systems ensured people were safeguarded from abuse. Care workers received key training to perform their roles effectively. Risk assessments ensured people received safe care. Medicines were being managed safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Systems ensured care workers attended care visits on time. Safe recruitment systems ensured care workers can work with vulnerable people.
Staff were caring and kind when supporting people. People had choices and were supported to be independent. People’s privacy and dignity was respected. Care plans were person centred to ensure people received personalised care.
People's experience of this service
People who used the service and relatives spoke highly about the care and support the received from Angel Support (Newham) Ltd. A relative said, “I would highly recommend the agency, I rate them 11 out of 10.”
The service ensured that people who used the service were in the centre and care was built around their needs. A person said, “They (care workers) always ask me for my opinion and will do what I want and need.”
There was a high focus on providing safe care and support. A relative said, “My relative is very safe with the carers, it feels a bit like home from home.”
People who used the service and relatives said that care workers were kind, caring and respectful.
Relatives, people who used the service and staff were complimentary of the management team and said they were approachable and supportive.