Flair Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People received an assessment of their needs prior to the commencement of care, this included documentation of their preferences so care could be tailored to their expectations. Care plans were regularly reviewed and updated when required. People and their relatives were involved in the care planning and told us the service adapted to their needs. A relative told us, “They are very on the ball regarding changes in presentation, it is very reassuring.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Records evidenced professional advice and guidance was incorporated into people’s care plans and followed by staff. Relatives told us the service worked in line with dementia friendly practices such as ensuring people only received support from a small number of familiar carers.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff reported they and their manager worked well together as a team. A staff member told us, “The service and the management team makes support work feel effortlessly rewarding.” A professional told us, “Staff appear to know the individuals they support well. This has contributed positively to joint working.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Records and feedback from people evidenced the provider acted promptly to ensure referrals were made when people needed extra support from health and social care services. When advice and guidance was provided, this was followed by staff.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Effective processes were in place to ensure any updates in people’s care needs were shared with staff and relatives. Regular governance, audits and observation of practice took place to ensure care remained at an acceptable standard.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The registered manager and staff understood how to work collaboratively with people and gain their consent to care. Records evidenced people and their relatives were supported to state their preferences for care and support. at the commencement of care. Documentation was in place to formalise consent to care and consideration was given to people’s ability give informed consent as set out in the Mental Capacity Act 2005 (MCA). Where people could not consent, decisions were made in their best interests in line with the principles of the MCA. Staff understood how to seek consent and promote choice for day-to-day decisions. A staff member told us, “We always seek the permission of people before any task. We seek consent from people as a way of respecting their wishes in their own home.”