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Manor Park Requires improvement

All reports

Inspection report

Date of Inspection: 5 July 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF


Inspection carried out on 5 July 2013

During a routine inspection

People could not tell us their experience of the service because of their complex needs and conditions. We spent two hours in the communal areas of the home observing how people were cared for. Staff communicated well with people including people with no verbal communication.

We noted that people were positively engaged with their surroundings and the people around them. Staff encouraged and supported them to be at the centre of all activity including some of the tasks of running the home such as making a dessert for the evening meal.

We found that people's needs were assessed to establish the care that they needed and care was planned and delivered in line with their individual care plan.

We found that people's food and hydration needs were assessed by health care specialists and care plans were updated accordingly. Staff followed the guidance provided by specialists to protect people from risks such as choking. There were systems in place to monitor the food and drink intake of people identified as being at risk of poor nutrition or hydration.

We found that there were sufficient numbers of staff on duty to meet people's needs and staff understood people's needs. Staffing levels had some flexibility and could be decided on the basis of people's needs and level of risk. Staff were trained and properly supported to provide care to people who used the service and were encouraged to acquire qualifications and further skills relevant to the work that they do.