Elmdale House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were person-centred and reflected people’s needs and preferences about how they wanted their care to be delivered. People’s physical and emotional health needs were identified, risk assessed and reviewed appropriately. A member of staff told us, “I read care plans daily when at work to check if there has been any changes or updates. I can access the electronic care planning system and training is given when shadowing on how to use it and record notes.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. We saw evidence-based support in place for managing people’s specific health needs. People were involved in menu planning and shopping. People made informed choices and decision about what meals they wanted to eat. They also made choices to order take-away food.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Records and reviews of people’s specific health and care needs were shared with specialist clinical teams to ensure continuity of care and support. The registered manager prepared a weekly summary of key outcomes and developments for people who lived in the care home. This information was shared with partners involved in people’s care and support. Handovers between shifts took place so information and updates were shared between members of staff. This ensured care and support was consistent and reflected people’s immediate needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People had access to local health and care services, and they were supported to make appointments to see their GP if they felt unwell. Care plans were reviewed regularly and included reviews of reports which monitored people’s on-going health needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Specialist processes were in place to monitor people’s health conditions. This information was shared with clinical teams to ensure continuity of care and support.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider actively involved people in discussions about consent to care and support. People were supported to make decisions about their care, support, and activities. People’s capacity to make decisions was reviewed under the Mental Capacity Act 2005 (MCA). We found the service was working within the principles of the MCA.