- Care home
Kingdom House
Assessment report published 4 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 25 November to 27 January 2025. We visited the service on 25 November and 31 December 2024.The service is a residential care home providing support for up to 8 people who have a learning disability and autistic people. At the time of the assessment there were 5 people using the service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Since our last inspection there had been changes to the in-house management team, with a new manager and deputy manager. At our last inspection we identified breaches of regulations in relation to safe care and treatment, staff training, and good governance. We served a Warning Notice in respect of the concerns identified around the governance of the service. At this assessment, improvements had been made or were in progress, the provider had met the requirements of the Warning Notice, and the service was no longer in breach of regulation. Although, there remained a need for further work in some areas. For instance, to ensure the consistency of care plans and to promote accessibility for staff, the provider needed to complete the transfer of people’s written assessments, plans and records to an electronic format. There was also a need to embed the improved task allocation and audit of for cleaning into practice. There was also a need to embed the improved food safety system into practice. People were involved in decisions about their care. We saw improvement, resulting in positive outcomes for people’s health and well-being. Staff provided information in a way which people could understand. People and relatives knew how to give feedback and were confident the manager took it seriously and acted on it.
People's experience of this service
People said they felt safe and happy with the staff. They told us staff supported them to go out and do things that interested them. Relatives we spoke with were positive about the service and felt improvements had been made since the current manager had come into post. For instance, a relative said, “Kingdom House is a wonderful place. [My family member] feels really settled and safe there.”
We met and spoke with 6 people who received the service about their experiences of their care and support. Most people used words to communicate, and some people used other means, including gestures and signing. We spent time observing interaction between people and the staff supporting them and the support provided. We gathered the views of 4 relatives and 1 person’s independent advocate. We spent time observing interaction between people and the staff supporting them and the support provided. We gathered the views of 4 relatives and 1 person’s independent advocate.