- Care home
Kingdom House
Assessment report published 23 September 2025
Contents
Ratings
Our view of the service
Date of Assessment: 19 August to 10 September 2025.
The service is a residential care home providing support for up to 8 people who have a learning disability and autistic people. At the time of the assessment there were 5 people using the service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.
We undertook this assessment to assess the key questions of Effective and Well-led as these key questions were rated requires improvement. At this assessment we found improvements had been made. We rated the service as good in both key questions.
The manager had left recently. The area manager was providing support to the deputy manager in the day to day management of the service, spending 3 days at the home each week. The area manager told us a new manager had been recruited and would come into post when all the provider’s pre-employment checks had been completed.
There was improved consistency in people’s assessments, plans and records as these had been transferred to an electronic format. However, there remained room to improve the day to day recording of people’s welfare and the support offered to them. Improvements had been embedded in the allocation and audit of cleaning tasks, although there remained room for further improvement. There was an improved food safety system.
Staff provided information in a way which people could understand and this helped to make sure people were involved in decisions about their care. There was a positive culture where equality and diversity were encouraged and respected.
People's experience of this service
People were able to share their experience of the service by speaking with us. We spoke with 4 people and spent time observing interaction between people and the staff supporting them, and the support provided. We also gathered the views of 2 people’s relatives and 1 person’s independent advocate.
People were involved in planning their care and understood their rights.People said they felt safe and happy with the staff. They told us staff supported them to go out and do things that interested them. One person said, “I like living here.” They went on to tell us they liked the staff who supported them. Another person told us they were happy living at Kingdom house and felt safe living there. People said they were supported to be involved in interesting activities. We also spent time observing, to assess whether people received good care. We saw people were included and listened to and staff interacted positively with them.
People told us staff were good at supporting them to be independent and to make their own choices. One relative said, “[Family member] is supported to be as independent as possible and they are given the opportunity to choose how best to perform a task.”
People told us they were supported to do the activities they liked. However, we received contrasting views from people’s relatives. For instance, 1 relative said, ”There are not enough drivers, especially at the weekend, so [family member] cannot always do their preferred activities. There appears to be a lot of watching TV.” By contrast, another relative said, “[Family member] is able to do all the activities they enjoy and if there are no drivers on, the staff team will provide an alternative activity [family member] enjoys.”
One person’s relative said, “I could not be happier with the care and support [family member] receives. I cannot think of anywhere else I would like them to live.” Another relative said, “I am happy most of the time.” However, they went on to say, “Most staff are well trained, but the new members of the team are not. It appears they do not know what is best for [family member] or their likes and dislikes.”