- Care home
Elm House
Assessment report published 10 April 2026
Contents
Ratings
Our view of the service
Elm House provides accommodation for up to eight people who require support with personal care. The home was a two-floor property with a number of communal areas and large garden available for people to use. There were eight people in residence when we inspected. It was registered for people with a learning disabilities and autistic spectrum disorder, mental health, older people, physical disability, sensory impairment and younger adults.
The provider kept people safe whilst also encouraging their independence. Care was person-centred with comprehensive, informative care plans which were updated regularly to reflect people’s current needs. Processes were in place to ensure quality care was provided, with effective systems for documenting information. Leaders had oversight regarding the quality of care by being present and available to staff, and by auditing care plans and other documents on a regular basis.
People were engaged with a wide range of activities at the care home and were also supported and encouraged to go out. The provider worked with other health and social care services and communicated effectively to ensure people received care and support which was personalised to them and met their needs.
People's experience of this service
People told us that they were happy at Elm House and that it felt like home to them. One person told us “I’ve been here years. I love it”. People told us they felt safe and supported by the staff, and they had plenty of activities available to them. People said they could make independent choices and could rely on staff to support them if needed.
Relatives were positive about the care their family members received. They told us their family members were safe and the provider met their needs. Relatives said communication from the provider was good, with regular updates and involvement in care planning when people consented to this. Relatives told us leaders were approachable and would respond to any concerns they had. Relatives told us the transition of their family member to living at the care home was a positive experience where the provider ensured they got to know people, and could meet their needs before they came to live at Elm House.