Reading Cosmetic Clinic

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of Assessment: 25 April 2025. This was our first assessment of this service; therefore, we reviewed all key questions and quality statements. 

The service is a cosmetic surgery clinic providing intravenous (IV) infusions (infusion is a medical procedure where fluids or medications are delivered directly into the bloodstream through a catheter or needle inserted into a vein) and Botox for medical reasons to patients over 18 years old. For example, bruxism (the clenching or grinding of teeth) and hyperhidrosis (excessive sweating). This was our first assessment of this service.

The service had a good learning culture and staff could raise concerns. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. 

Care was based on latest evidence and good practice. Staff supported patients to live healthy. Staff made sure patients understood their care and treatment to enable them to give informed consent. Staff understood their role and responsibilities in gaining consent. 

Patients were treated with kindness and compassion. Staff protected their privacy and dignity. The manager supported staff wellbeing.

Staff provided information patients could understand. Patients knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access. Patients understood options around choosing to withdraw or not receive care.

Leaders and staff had a shared vision and culture. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. 

However, we found the service was in breach of regulations relating to safe care and treatment and governance. oxygen cylinders were not stored in line with best practice, and not all infection control risks had been identified and mitigated. Audits were not specific to the service and were not used to drive improvement. Minutes from governance meetings were brief, and there was no documented follow up and mitigation of the issues and concerns raised.