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Inspection report

Date of Inspection: 7 February 2012
Date of Publication: 13 March 2012
Inspection Report published 13 March 2012 PDF


Inspection carried out on 7 February 2012

During a routine inspection

This inspection took place on 7 February 2012. There were 5 people living in the main house known as Otterhayes at the time of our visit. They also provided support to 15 people who lived in the four houses situated in the grounds of Otterhayes, and one house in the centre of Ottery St Mary.

During our visit we talked to three of the people living in the main house, two people who lived in supported accommodation, and three members of staff. We also talked to the husband and wife team who set up Otterhayes Trust in 1984 and have managed the service since then and two members of their family who have assisted them in the management of the service.

People told us they were happy living there. When we arrived a group of people were going on a swimming trip and we heard about a range of activities people regularly enjoyed. Comments included �I like it here � I like making new friends.�

We looked at some of the records maintained by the home including care plans, risk assessments, staff recruitment and training records, and quality assurance procedures. We also looked at the way the home supported people to manage their money. We found that all records were well maintained and regularly updated.

There was a stable staff team, many of whom had worked at the home for a number of years. All of the staff team held a relevant qualification. They had also received a range of training on topics relevant to the needs of the people who received a care service. However, some staff had not received training or regular updates on important topics including safeguarding of vulnerable adults.

Following our visit we contacted five relatives to find out if they were satisfied with the care and services provided by Otterhayes. At the time of writing this report we had received four responses. They told us they were entirely satisfied with all aspects of Otterhayes. Comments included; �.. we are confident that X is well cared for at Otterhayes� , �I have nothing but praise for the quality of care that Y receives" and "With so many members of one family on the staff for so many years there is a wealth of experience and knowledge plus a close affinity with the residents. There is a deep sense of commitment to the welfare of the residents."