Flexy Care - Main Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

When asked, a relative told us they were happy with the service being provided to their relative by Flexy Care and said, “The short answer is I am very pleased.” They went on to describe the person’s past experiences of care and felt their current care providers worked well together.

People’s care plans were written in a way which promoted dignity and respect. Staff had received training in dignity in action. Staff were knowledgeable about people’s personalities and their specific emotional support needs when they became distressed.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Relatives told us staff knew their family member well and they got on well.

People’s care plans provided some information about their interests, communication needs and food preferences. Staff told us they were aware of things which were important to people, although this was not comprehensively documented in people’s care records. One staff member explained the actions they took if people became distressed or felt unwell.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were encouraged to retain their independence and control of their lives. Staff said they ensured people were offered choices about their care and encouraged them to retain their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The registered manager was involved in the delivery and management of people’s care. They provided examples of how they had been responsive to people’s changing needs such as supporting people in the final stages of their life. They said they had remained flexible and had been able to respond effectively to changes in people’s needs and direct staff as needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider promoted the wellbeing of staff; they supported and enabled staff to carry out their role. This was confirmed by staff, who raised no concerns about their workforce well-being or how they were treated by the provider. They confirmed they were treated well and fairly. One staff member commented, “I am treated well. I have no concerns about my work.”