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Inspection report

Date of Inspection: 8 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

Overview

Inspection carried out on 8 March 2013

During a routine inspection

We spoke with five people who used the service, three members of staff and the manager.

The people we spoke with who used the service all provided positive feedback regarding their experience of the service. Comments included �it�s a brilliant place, it saved my life�; �you are treated fairly and with respect all the time� and �it�s the best thing I�ve done".

We viewed four care plans. The planning was centred on the individual and considered all aspects of their individual circumstances. The care plans were specific to the individual's needs and preferences. People advised that they were involved in discussions about their care and support. There were robust arrangements in place that demonstrated that consent had been provided in relation to the care received.

We found that there were procedures in place regarding medicines handling which included arrangements to ensure the safe administration and disposal of medicines. The provider was unable to demonstrate that staff members had received up-to-date medication administration training. If a person was self medicating we found that there were no risk assessments in place.

Staff members demonstrated a good knowledge of the people they supported. The staff told us that they felt supported to undertake their role and staffing levels were adequate.

We found that there was a system in place to deal with complaints, including providing people who used the service with information about that system.