Last updated 25 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.

This inspection took place on 5 June 2018 and was unannounced.

The inspection was carried out by an inspector and two Specialist Advisors. The specialist advisors had expertise in governance and the care of people living with a learning disability. Following the site visit an expert by experience contacted relatives by telephone. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. In this instance the care of people living with a learning disability.

Before the inspection we looked at information the registered persons sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also examined other information we held about the service. This included notifications of incidents that the registered persons had sent us since our last inspection. These are events that happened in the service that the registered persons are required to tell us about.

During the inspection we spoke with two people who lived at the service, two members of care staff, the area manager and the manager. Following the inspection we spoke with one relative by telephone. We also looked at three care records and records that related to how the service was managed including staffing, training and quality assurance.