- Homecare service
Raven Support Limited
Assessment report published 23 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 30 April 2026 to 21 May 2026
Raven Support Limited is a domiciliary care service providing personal care to adults living in their own homes, including older people, younger adults, people with physical disabilities, sensory impairments, people who misuse drugs and alcohol, people with an eating disorder and people with mental health conditions.
Not everyone supported by the service received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’ which is help with tasks related to personal hygiene and eating. At the time of the assessment 5 people were receiving the regulated activity ‘personal care’.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence.
People experienced highly personalised, compassionate and responsive care delivered by staff who knew them exceptionally well.
People told us they felt safe with staff and trusted them to provide consistent, reliable care.
The service supported people to safely transition from long-stay psychiatric wards back into the community, transitions were well managed and people were fully involved in the process. The service prided themselves on the success of these transitions and low number of readmissions.
Risks were well assessed and managed, and people and relatives described a significant reduction in incidents. They attributed this to the quality and consistency of staff support.
Leadership and staff attitudes promoted positive risk‑taking, community inclusion and meaningful outcomes.
Medicines were managed safely, and there were clear safeguarding processes in place, with staff demonstrating a good awareness of how to recognise and report concerns.
People were cared for by compassionate and respectful staff who knew them exceptionally well. Relationships were strong and trusting. People consistently described staff as kind, caring and respectful. There was a strong focus on dignity, consent and involvement, with people actively encouraged to make choices and retain independence. Staff supported people to attend health appointments, maintain social connections and work towards personal goals. Outcomes for people were very positive.
Care was person-centred and responsive, with care plans reflecting people’s preferences, communication needs and changing circumstances. Relatives and professionals spoke highly of the service’s partnership working and its trauma‑informed, person‑centred approach.
The service was well led, with a positive culture and strong leadership from the registered manager. Staff felt supported and described leaders as approachable and compassionate. Governance systems were in place to monitor quality, incidents and risks, and learning was shared, although some staff noted fewer opportunities for face‑to‑face learning due to lone working. The registered manager had a plan in place to address this.
External professionals consistently reported excellent collaborative working and confidence in the service’s ability to support people with complex support needs, including during periods of crisis or transition.
The provider demonstrated a strong commitment to learning, continuous improvement and partnership working, using feedback and reflection to improve outcomes for people. Overall, the service demonstrated a strong, person-centred culture with committed leadership and staff who were proud of the positive impact of their work.
People's experience of this service
People, families and external professionals consistently shared highly positive views of the service and the impact it had on people’s lives. People were supported in ways that promoted independence, choice and control. Feedback highlighted meaningful progress and improved quality of life, particularly for people with complex histories.
People told us they had a positive experience of support from the service. They felt listened to and cared for by staff. People consistently described staff as kind, respectful and reliable, and gave examples of how support had made a significant difference to their lives and wellbeing.
People said staff supported them in a way that respected their dignity and privacy and helped them feel comfortable in their own homes. One person told us, “They [staff] are kind and caring, they want me to feel comfortable in my own home, they definitely listen to me.” Another person said, “They always ask consent for everything.”
People felt safe with the staff supporting them and told us staff communicated well if there were any delays in them arriving. One person told us, “I feel completely safe with staff.” Relatives echoed this and described the reassurance staff provided, telling us, “[Name of person] is very safe, they [staff] keep them grounded.”
People said staff involved them in decisions about their care and supported them to remain as independent as possible. One person told us, “If they know I can do something, they ask if I want to try first, they help me keep as much independence as I can.” Relatives also spoke positively about this, telling us, “They really care for [name of person] and their wellbeing.”
People and relatives described strong, trusting relationships with staff and the registered manager. One relative told us, “[Name of registered manager] is fantastic, approachable and really on the ball.” People felt able to raise concerns and were confident these would be acted on.
Overall, people experienced a very caring and person‑centred service and people told us the support they received had improved their confidence, independence and quality of life.