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Valley Lodge Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 11 January 2013
Date of Publication: 8 February 2013
Inspection Report published 8 February 2013 PDF

Overview

Inspection carried out on 11 January 2013

During a routine inspection

During this inspection we spoke with four people who used the service, with four staff and with the manager. People were happy with the service provided and we saw that staff interacted well with people in their care and talked positively about their work.

People were, as far as they were able to do so, involved in making decisions about their care and support.

People's needs were continually assessed and care was delivered in line with their care plans. There were policies and procedures in place to ensure that the safety and suitability of the premises was maintained, these were understood and followed by staff.

Staff were well supported by management and were provided with appropriate training to help them understand and meet the needs of the people who use the service.

There was an effective system in place to deal appropriately with comments and complaints made by people, or persons acting on their behalf. People living at the home had been given information about procedures to make comments and complaints and staff were trained to listen and act appropriately.