Dovecote View Chichester

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have meaningful choice and control over their daily lives. Staff understood people’s routines, preferences and what mattered to them and used this knowledge to support people’s identity, independence and wellbeing. One relative told us, “Staff know [person] well and remember the little things that matter to her. When [person] goes out, they make sure she has her lipstick on because they know this is important to her.”

People were supported to pursue goals and experiences that were meaningful to them, regardless of age or increasing care needs. One person was supported to visit Marwell Zoo, and another was supported to try ten-pin bowling for the first time at the age of 88. Relatives described the positive impact this had on people’s confidence, enjoyment and wellbeing. One relative told us, “The staff are amazing at what they do. My [person] played bowling at the age of 88 and she still remembers this trip.” The relative added, “It’s things like this that make the service great.” Staff were also arranging an afternoon cream tea because this was something a person wanted to do.

Relatives described how staff looked for ways to achieve people's wishes rather than simply focusing on risk. One relative explained their family member wanted to go swimming. Staff listened to the person's wishes and worked with them to support this safely. The relative told us staff worked with the person, “Rather than simply saying no”, showing a commitment to promoting independence and positive risk taking.

Staff and leaders promoted positive risk taking and looked for ways to support people to continue doing things that mattered to them. Leaders gave examples of staff working flexibly around people’s routines, supporting people to go out safely and seeking specialist advice so people could continue taking part in meaningful activities when their needs changed. This showed people were supported to maintain choice, control and independence even as their needs changed, helping them sustain their identity, wellbeing, relationships and quality of life.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.