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East Living - Domiciliary Care Service Outstanding

All reports

Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were protected from the risks of unsafe or inappropriate care because accurate and appropriate records were maintained.

Reasons for our judgement

People’s personal records were accurate and fit for purpose.

Staff records and other records relevant to the management of the services were accurate and fit for purpose. We looked at records of complaints and accidents and incidents and found these had been followed through to conclusion.

Information was kept securely and could be located promptly when needed. Most records were stored electronically and were password protected. Paper records which were in use were accessible and when not in use, were stored appropriately in a secure office.

Records were kept for the appropriate period of time and then destroyed securely. We were told that some files were archived with an external company or taken away for secure shredding in line with the providers destruction policy.

Information was accessible and there was evidence that individual schemes were closely monitored.