North West Medical Solutions Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

We looked for evidence that there was an inclusive and positive culture of continuous learning and improvement that was based on meeting the needs of patient who used services and wider communities. We checked that leaders proactively supported staff and collaborated with partners to deliver care that was safe, integrated, person-centred and sustainable, and to reduce inequalities.

We have not awarded this service a score for Well-led.

Find out about when we will not publish a key question score and what we look at when we assess Well-led.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of patient and their communities.

The main type of service delivered by NWMS was emergency or urgent care, for our detailed findings refer to the emergency and urgent care service (EUC) report for further information about the service’s shared direction and culture. 

The service had leaders who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders usually had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty and understood the impact their behaviours and leadership had on patient outcomes and experience.

The main type of service delivered by NWMS was emergency or urgent care, for our detailed findings refer to the emergency and urgent care service (EUC) report for further information about the service’s leadership. 

The service fostered a generally positive culture where patients felt they could speak up and their voice would be heard.

The main type of service delivered by NWMS was emergency or urgent care, for our detailed findings refer to the emergency and urgent care service (EUC) report for further information about the service’s culture and leadership. 

The service valued diversity in their workforce. Staff work towards an inclusive and fair culture by improving equality and equity for everyone.

The main type of service delivered by NWMS was emergency or urgent care, for our detailed findings refer to the emergency and urgent care service (EUC) report for further information about how the service promoted equality, diversity and inclusion. 

The service had clear responsibilities, roles, systems of accountability and good governance. Staff used these to manage and deliver good quality, sustainable care, treatment and support. Staff act on information about risk, performance and outcomes, and shared this with others when appropriate.

The main type of service delivered by NWMS was emergency or urgent care, for our detailed findings refer to the emergency and urgent care service (EUC) report for further information about how the service’s governance. 

The provider incorporated learning from national guidance, clinical updates and wider developments within the healthcare system. This learning was embedded into staff training, standard operating procedures and operational planning. These approaches supported continuous improvement and helped ensure PTS activity remained safe, effective and aligned with best practice.

Risks were clearly identified and a formal log of these was used to keep oversight and manage mitigations and/or bring to resolution. Staff contributed to decision-making to help improve sustainability and improve quality of care

The service understood their duty to collaborate and work in partnership, so services work seamlessly for patient. Staff share information and learning with partners and collaborate for improvement.

The main type of service delivered by NWMS was emergency or urgent care, for our detailed findings refer to the emergency and urgent care service (EUC) report for further information about how the service worked with partners and communities. 

The service focused on continuous learning, innovation and improvement across the organisation and local system. Staff encouraged creative ways of delivering equality of experience, outcome and quality of life for patient. Staff actively contribute to safe and effective practice.

The main type of service delivered by NWMS was emergency or urgent care, for our detailed findings refer to the emergency and urgent care service (EUC) report for further information about how the service managed learning, innovation and improvement.