- Homecare service
Alas Healthcare
Assessment report published 9 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 14 August to 29 September 2026. We carried out this assessment after reviewing the information we held about the service. Alas Healthcare provides care and support to people living in their own homes. This was the first assessment since the provider registered with the Care Quality Commission (CQC) in January 2026. This assessment was prompted by a review of the information we held about the service and concerns about the quality of the care provided.
The service supported older and younger adults. Not everyone using the service received the regulated activity of personal care. At the time of the assessment, the provider supported 17 people. We assessed all 33 quality statements across the five key questions.
During the assessment, we identified 7 breaches of regulation relating to safe care and treatment, safeguarding, consent, person-centred care, fit and proper persons employed, and good governance, including record keeping and the provider’s failure to submit required notifications to CQC.
The provider did not manage medicines safely. Staff did not consistently identify, assess, and manage risks to people’s health and wellbeing. Risk assessments lacked sufficient detail and accuracy to guide staff in keeping people safe. For example, information available in people’s homes did not always provide clear guidance on managing risks associated with fire safety and diabetes.
The provider did not always seek people’s preferences during assessments or involve them in decisions about their care. People were not consistently involved in reviewing their care plans and did not always have access to their own records.
The provider did not maintain adequate records to demonstrate that staff made decisions in line with the Mental Capacity Act 2005 and its associated Code of Practice. The provider also failed to operate safe recruitment processes. They did not ensure all required pre-employment checks had been completed before staff started work.
The provider’s quality assurance and monitoring systems were not effective in identifying and addressing concerns promptly. Weak governance and oversight contributed to the regulatory breaches identified during this assessment.
Staff told us they felt supported through supervision and team meetings, where they discussed people’s care needs. Staff treated people with kindness and showed a good understanding of their individual needs. The provider deployed enough staff to meet people’s needs.
We asked the provider to submit an action plan setting out how they will address the concerns identified during this assessment.
People's experience of this service
We spoke with 9 people and relatives, by telephone, to gather feedback about the care they received. Not everyone felt safe or comfortable in their own homes. The service did not always place people at the centre of their care and support. Some people told us they had not had an assessment and they had no care plan or records in their home. People said communication needed to improve and they did not always feel included in decisions about their care
Some people felt medicines were unsafe. Other people were happy with the medication support.
We received mixed feedback about the care. One relative felt the care her mum had was absolutely fantastic. While others had concerns in the past but felt happy with their main support worker they had now.
No one was aware of the registered managers name and some felt when they had reached out they had not received a response. This meant all the communication was left with the main support worker and not the provider. We received mixed response about the provider, while a couple said they would recommend the provider others said they definitely would not.