- Homecare service
Elmbridge
Assessment report published 23 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 27 February 2026 – 3 March 2026.
Elmbridge is a homecare service providing care and support to residents of Elmbridge Retirement Village. CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment the service supported 12 people with personal care.
Staff were always available when people needed them. Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles.
Staff completed safeguarding training and understood their responsibility to protect people from abuse or poor practice. The registered manager shared information with relevant agencies when safeguarding concerns were raised.
Staff provided people’s care in a safe way while promoting their independence. People’s medicines were managed safely. Staff knew how to minimise the risk of infection and had access to personal protective equipment when they needed it.
The provider promoted a culture of improvement. Incidents were reviewed and discussed to identify and implement learning.
The management team and staff worked well with people’s families and other professionals to achieve good outcomes for people.
The service had an open culture in which people were encouraged to speak up if they had concerns or suggestions.
The provider’s governance systems enabled effective management oversight of the service and the care provided.
Staff were well supported by the management team and had access to advice and guidance when they needed it. Staff worked well together to meet people’s needs and there was a strong sense of teamwork.
People's experience of this service
People received a safe and reliable service.
People were supported by a consistent staff team who knew their needs well.
People’s care was tailored to their individual needs.
Staff treated people with kindness and respect.
Staff provided support in a way which maximised people’s choice and control over their lives.
Staff supported people to maintain their independence.
People were supported to maintain good health.
People received care which was adaptable and flexible to their needs.
People had opportunities to give feedback about their care. Their views were listened to and acted on.