Pure Care Agency Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People’s privacy and dignity was respected by staff at the service while providing personal care whilst they worked in their home.

A relative said, “They’re really kind. They [staff] see her like their own mum.” The same relative was reassured by the kindness they had witnessed towards their family member and said, “I get to relax.”

Staff spoke of the people they supported in a respectful manner, and the need to provide care at a pace that suited people’s needs. A member of staff told us they had to be more patient as people were declining in health.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals and their care plans reflected this. Staff also knew people well and this was demonstrated in their understanding of people’s personal, cultural, social and religious needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and their relatives confirmed they had control in planning care and staff respected their wishes. For example, people expressed preferences in the gender of carer, and this was clearly documented in the care plan and was respected once care had commenced.

Relatives told us independence was encouraged, and staff did not try to complete a task where people were still able to do so. For example, where people were able to feed themselves staff did not intervene but told us they were on hand to offer support as required.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff arrived on time and they did not have to wait to receive care. People and their relatives told us the staff who supported them were engaged in providing good care while in their home. Relatives told us staff knew people and their needs well. People’s needs were regularly monitored in order to respond to changes promptly and to seek support from health professionals. Staff commented they had time to get to know people and read information within their care plan in order to provide good care.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff enjoyed working at the service and told us their wellbeing was considered at all times. Staff did not have to travel far to support people which meant they could manage their own personal commitments after work.

Staff told us the workload was manageable, and the registered manager was always very supportive towards them.