- Homecare service
Fernsby Brookes Limited
Assessment report published 8 April 2026
Contents
Ratings
Our view of the service
Date of inspection 3 March to 6 March 2026.
Fernsby Brookes Limited is a domiciliary care agency registered to provide personal care to people in their own homes. The service is registered to provide support to younger and older adults. Some of whom are living with dementia, physical disabilities and people with learning disabilities or autism. At the time of our inspection the service was providing the regulated activity personal care to 11 people. The Care Quality Commission (CQC) only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
This service registered with us on the 28 November 2022 and started to provide the regulatory activity personal care in July 2023. This is their first inspection.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Quality and monitoring systems were in place to monitor the safety and quality of the service. However, improvement was needed to ensure medicines were consistently administered and managed in line with the provider’s policy and procedures. Medicines audits and checks were not always effective as they failed to identify some of the issues we found regarding protocols and body maps not being in place for all prescribed medicines and creams.
Risks associated with people’s care were assessed and staff understood their responsibilities to keep people safe. Care records informed staff, for example if a person had capacity to make their own decisions or not. Staff supported people in the least restrictive way possible and in their best interests.
The staff worked in partnership with other professionals to achieve good outcomes for people. Staff were recruited safely and felt valued and supported by the management team and enjoyed working for the provider.
People's experience of this service
People and relatives felt safe with staff during their calls and were happy with the service they received. People received personalised care and support from a consistent staff team who knew them well and understood their needs.
Staff promoted people’s dignity, privacy and independence. People were supported to make choices and where possible were involved in planning and reviewing their care and support.
Positive feedback was shared by people and relatives about the staff whom they had built good relationships with. People had access to health and social care professionals to support their physical health and wellbeing.
People and relatives knew how to raise concerns and were confident they would be listened to and resolved by the management team.