The Care Quality Commission
  • Doctor
  • Independent doctor

Summerhill Health

Overall: Good read more about inspection ratings

6 Broomfield Lane, Altrincham, WA15 9AQ 07745 476146

Provided and run by:
Summerhill Health Limited

Assessment report published 27 July 2026

Contents

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Effective

Good

13 July 2026

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Assessing needs

Score: 3

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

We found evidence that patients' needs were assessed appropriately before care and treatment was provided. Clinical records demonstrated that clinicians gathered relevant clinical information, considered medical history and individual risk factors, and involved patients in discussions about treatment options. Where additional expertise was required, clinicians sought specialist advice or referred patients to secondary care services. Records showed assessment processes informed decision making in areas including contraception, menopause management, prescribing and referrals for suspected serious conditions.

Delivering evidence-based care and treatment

Score: 3

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records we saw demonstrated care was provided in line with current guidance.

How staff, teams and services work together

Score: 3

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. We found evidence that staff worked effectively with other healthcare professionals and services to coordinate care. Clinical records demonstrated regular communication with patients' registered GPs and appropriate referral to secondary care services. Systems were in place to track referrals and staff followed up where responses had not been received.

Supporting people to live healthier lives

Score: 3

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

We found evidence that the provider supported people to maintain and improve their health and wellbeing. Clinical records demonstrated that patients were offered advice and treatment relating to contraception, sexual health and menopause management. Staff identified health risks and referred patients appropriately for further assessment where necessary. Clinicians also supported continuity of care by working with other services to ensure patients could access ongoing treatment when difficulties arose.

Monitoring and improving outcomes

Score: 3

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider used clinical audit to monitor the quality and safety of prescribing. A recent audit of female testosterone prescribing demonstrated compliance with British Menopause Society guidance. There was also evidence that treatment was having a positive impact on symptoms for patients who had been reviewed.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

Records reviewed demonstrated that consent was obtained appropriately before treatment was provided. Clinical documentation showed that relevant information was discussed with patients, suitability was assessed and informed consent was recorded prior to procedures including contraceptive implant insertion and intrauterine device fitting.

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