Elbow Lane Dental Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

The service had made a range of reasonable adjustments to support people with disabilities and additional communication needs. These included step-free access throughout the premises, seven ground-floor surgeries, a wheelchair-accessible toilet, a hearing loop, vision aids and reading glasses, and a lowered reception desk. The service also had access to Language Line translation services, including British Sign Language (BSL) support where required.

Staff were clear about the importance of providing emotional support to patients when delivering care. They took time to speak with patients, listened to their concerns and offered reassurance throughout their care.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice was actively involved in supporting oral health within the local community. For example, they worked in partnership with a local charity and dental hospital, carrying out oral health assessments in primary schools, fluoride application programmes and supporting supervised toothbrushing initiatives.

The practice displayed its opening hours and provided information on its website, patient information leaflet and social media pages.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided patients with information on how to access emergency dental treatment both during normal opening hours and when the practice was closed. Staff participated in an emergency on-call arrangement with a group of local practices, ensuring patients were directed to the appropriate out-of-hours service when required. Patients who needed urgent appointments were offered these in a timely manner and, where the practice was unable to accommodate them directly, staff worked with partner organisations to support timely access to urgent dental care.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.