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Archived: Newstead House

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 20 May 2014
Date of Publication: 14 June 2014
Inspection Report published 14 June 2014 PDF


Inspection carried out on 20 May 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer the five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found.

Is the service safe?

The people who lived in the home and their relatives told us they were pleased with the care provided. They felt that their views were respected and listened to.

People told us they felt safe. We saw that people were free to go about their daily routine. One person told us, �I feel safe here�. A relative of someone who lived in the home told us, �Eleven out of ten for care�.

We saw that there were enough staff available to meet the needs of the people being cared for.

CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While no applications have needed to be submitted proper policies and procedures were in place. Relevant staff have been trained to understand when an application should be made and how to submit one.

Is the service effective?

People told us that they were satisfied with the care they received. They told us that the registered manager and the staff had asked them what their needs were and how they would like them met. One person said, �They asked lots of questions about what I wanted from them�.

Care records confirmed people�s needs and preferences had been recorded and care and support had been provided in accordance with their wishes.

People and their relatives were involved in the assessment of their needs. One person said, �We discussed what *** needed and it went into his plan�.

People told us staff obtained help for them if they were unwell. This meant people were supported to keep in good health, have access to health care services and received ongoing support.

We found that the staff received the support and training that enabled them to meet the needs of the people living in the home.

Is the service caring?

People we talked with told us their wishes were respected and they were able to live their lives as they wished. Staff took the time to find out about people�s background. Staff knew people�s needs well and how they wished to be cared for. This meant that staff cared about the person as an individual and were concerned about their well-being.

People and their relatives were encouraged to make their views known about their care. People that we talked with told us that they found the registered manager and the staff easy to approach about any issues they had. A relative told us, �(Registered manager) and (deputy manager) always said go to them if I had a problem and I feel I could. I could approach any of the staff�. This meant that people were listened to and they felt that their views mattered.

Is the service responsive?

People had been assessed before they moved into the home so that arrangements could be made to meet their needs.

People and their relatives told us they talked with the registered manager and the staff about what was important to them. They talked the about activities they took part in and their meals. They told us that their care packages had been changed as a result.

Is the service well led?

The management and staff demonstrated values that included involvement, compassion, dignity, respect and independence. Staff we talked with showed they understood those values as they discussed their role and responsibilities. This meant the service promoted an open culture that was centred on the individual and empowered them to take control of their life as much as they were able.

The provider had systems in place to assess and monitor the home so that potential improvements in meeting people�s care needs could be identified and put into place.