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Archived: Newstead House

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All reports

Inspection report

Date of Inspection: 10 January 2012
Date of Publication: 1 March 2012
Inspection Report published 1 March 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

There are sufficient numbers of staff, but lack of action on the part of some staff means that people could be at risk of not having their needs met.

User experience

We found that staffing levels within the home had been increased and people told us that staff came quickly when they needed them. People spoke highly of most of the staff at the home, and said that they were “kind”, “always cheerful” and “good at their jobs”. We saw that the care staff were working hard and were obviously busy, but they made sure that people were given time and did not feel rushed.

It is not enough just to provide sufficient numbers of staff: it is also important that staff carry out their duties so that people are cared for and supported so that their needs are met. The fact that some basic aspects of care, such as the safe management of a pressure ulcer, had not been addressed by the nurses was a concern. We were also concerned that some nurses at the home had failed to take action when the records showed low levels of fluid intake and insufficient repositioning of people, as described in Outcome 4.

Other evidence

When we brought matters to the attention of the nurses on duty, they dealt with them quickly. However, it is the responsibility of the staff at the home to make sure that people receive a safe standard of care.