- Homecare service
Together We Care Ltd
Assessment report published 9 June 2026
Contents
Ratings
Our view of the service
Dates of assessment:13 May 2026 to 3 June 2026. Together we Care Ltd is a domiciliary care agency, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 2 people with personal care, under their Supported Living registration. The service was also supporting 1 person with Homecare. We report on this separately. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We visited the office on 14 May 2026. We carried out this assessment as the service had not been inspected since they had registered with CQC on 5 January 2023.
Safe staffing levels were in place. Recruitment was managed safely and staff received induction, training and regular supervision and support. A programme of spot checks was in place to monitor staff’ performance. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. There was a consistent staff team who knew people well and fostered caring relationships. Safeguarding and infection prevention and control processes were understood, and people reported feeling safe. Some improvements were required in relation to the management of medicines, but we found people were receiving their medication as prescribed.
Partnerships with health professionals and the community supported continuity of care, safe transitions, and engagement in broader community life. People’s health needs were met. Equality and inclusion were promoted, with staff treating people respectfully and supporting access to care in line with individual needs. People were routinely offered choice and control.
Audits and checks were in place to maintain oversight of the service. Governance arrangements had recently been strengthened through more detailed monitoring. New systems required embedding to ensure checks on quality and safety were robustly maintained. The registered manager was accessible and committed to providing a person-centred, high-quality service.
People's experience of this service
Most people and relatives gave good feedback about their experiences of the care and support provided. They told us staff were kind and supported people with respect and warmth. Comments included, “The carers I have now are excellent. They talk, they communicate and they go that extra mile to make sure I am okay” and “I am very happy with the staff and the care.” People told us they were supported by consistent staff who knew and understood their needs well. Call times were appropriate and staff arrived on time and stayed the agreed length of visit time. Some people gave us examples where staff had stayed longer on their call when they had needed additional support. Where people were supported with social activities, they were supported to choose where they wanted to go, and how they spent their time.
People’s views were sought through day-to-day contacts and satisfaction surveys. Most people and relatives told us they thought the service was well managed and organised, although some relatives indicated their calls were not always responded to straight away when they contacted the office.