Gaia Home Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were reviewed and re-assessed when their needs or circumstances changed, for example, following a period of hospitalisation. People’s care plans included information which detailed their personal preferences about how their care should be provided.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were involved in the planning and design of how their care was delivered. There was flexibility and support for people to change their call times so they were able attend health appointments. Where additional support was identified as being required, the provider had discussions with people and their families to agree changes and additions to packages of care and support.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. There was good communication between the members of staff which ensured continuity of care for people. We saw evidence of good working relationships between the provider and the local community social care teams which ensured people received the appropriate care and support to meet their identified needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider worked with people and their families to support them to live healthier lives and achieve improved outcomes. For example, a person who was losing weight and wasting a substantial amount of food was supported to increase weight through careful monitoring and review of nutritional intake. The provider worked with the person and put together a weekly shopping list of food they liked, and would eat, which was then sent to the family. This approach was successful and the person was able choose and eat food they preferred. The provider had a small staff team and people saw the same member of staff regularly who knew them well. This meant members of staff were able to notice any changes to people’s support and respond quickly if people’s needs or presentation changed. The management team would then be able to escalate the issue to either family or professionals as required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. The provider had a suite of monitoring tools to track, monitor and review health outcomes and changes for people. These included, for example, tools to monitor and review people’s nutrition and hydration and weight loss. 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider had processes in place to ask and record people’s consent to care and treatment. The management team understood how to assess people’s capacity make and understand decisions using the Mental Capacity Act 2005. Where people had capacity to make decisions which were not always safe, the provider worked with people to minimise and mitigate these risks whilst respecting their freedom to make their own choices.