Hazel Lodge Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed prior to them coming to the home and people’s care plans were reviewed regularly. The registered manager told us how they visited people in their own homes or hospital to gather information and get to know people. We saw staff knew people well, who their friends and families were and what was important to them.

One relative told us, "Overall all, fantastic! We looked at a few but can’t knock anybody in this place. Sometimes may feel not enough staff, but they are needed somewhere else. I was apprehensive about the move here, but it was the best idea, best place."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s weights were monitored and recorded on the electronic care system. People’s likes and dislikes around food were in people’s care plans. Regular referrals to community health professionals were made when required. Relatives told us, their loved one got to see a GP when they needed, and they were always kept updated.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Regular referrals to community health professionals were made when needed, these were recorded in people’s care plans. Staff told us they worked well with professionals and were confident providing care in line with their recommendations and guidance.

One community professional told us, "I have known the [registered manager] for a number of years, they have always been approachable and happy to have a chat about any issues we may have."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The chef and kitchen staff were knowledgeable about people's dietary requirements and gathered feedback about the food from people. People could attend exercise classes or go for walks and staff supported people where needed.

One person told us, "I am a vegetarian and always get offered a choice at mealtimes."

Another person told us, “The food is good, there is a choice, cooked breakfast or cereal/toast and a different lunch and dinner."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s weight was regularly taken and recorded and diets were altered to meet people’s specific heath needs. There were daily staff handovers to ensure staff had the most up to date information of people’s health and care needs.

One relative told us, "[Person] has soft food and I know they keep an eye on them when they are eating. They love it here once they were settled.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. We saw staff asking people for consent before supporting them. Consent was recorded in people’s care plans and where people had Lasting Power of Attorney (LPA) in place this was clearly documented.