- Care home
1 Sheringham Avenue
Assessment report published 22 May 2026
Contents
Ratings
Our view of the service
We carried out an unannounced visit of 1 Sheringham Avenue on the 1st April 2026, which included out of hours. The last rating for the service was outstanding (published 22 January 2020).
This assessment was undertaken due to the length of time since the previous rating. Following this assessment, the rating remains outstanding.
The service is a care home without nursing, providing accommodation and personal care for up to 6 adults with a learning disability. At the time of our assessment, 5 people were living at the service.
We expect providers supporting people with a learning disability and autistic people to ensure people experience respect, equality, dignity, choice and independence, and have access to their local community. We assessed the service against the principles of ‘Right support, right care, right culture’. The provider consistently demonstrated these principles were fully embedded in practice. People experienced highly personalised care which promoted independence, inclusion and meaningful control over their lives.
People lived in a safe, clean and well-maintained environment where risks to their health, safety and wellbeing were proactively identified, regularly reviewed and effectively managed. Staff demonstrated a detailed and consistent understanding of people’s individual risks and needs. They supported people in a way which balanced safety with independence and positive risk-taking.
People received their medicines safely and in line with prescribing guidance. Staff worked proactively and collaboratively with a range of professionals to assess, plan and meet people’s health and wellbeing needs. This supported positive outcomes and continuity of care.
Staff supported people in an individualised way to understand information, communicate their wishes and make informed choices. People were empowered to participate in a wide range of meaningful activities which reflected their preferences, interests and aspirations. This supported social inclusion and enhanced people’s quality of life.
There were sufficient numbers of skilled and competent staff to meet people’s needs. Staff received comprehensive training and ongoing development to support them in delivering care in line with current best practice. Staff worked well together and described a positive, open and supportive culture where they felt valued and confident in their roles.
There were robust and effective systems in place to monitor, review and continuously improve the quality of the service. Feedback from people, relatives and professionals was actively sought and used to drive improvements. Leaders maintained strong oversight of the service and worked closely with staff to ensure people consistently received high-quality, person-centred care.
People's experience of this service
People and their relatives spoke very positively about their experiences of the service and consistently described it as safe, supportive and highly personalised. Relatives told us they felt confident in the care provided and valued the strong, trusting relationships between staff and people. One relative said they were “completely confident” people were safe and described staff as caring, attentive and responsive to people’s needs.
People told us they felt happy and comfortable living at the service and spoke positively about the staff who supported them. One person told us, “I enjoy living here,” which reflected the positive experiences shared. People described being treated with dignity and respect, with staff taking time to understand their preferences and support them in ways that suited them. For example, people told us staff respected their privacy, including knocking before entering rooms and involving them in decisions about their care.
People were actively involved in planning and reviewing their care and were supported to make choices about their daily lives. Feedback demonstrated that staff listened and responded to people’s views, adapting support where needed. People were encouraged to maintain and develop their independence, including being supported to access the community, attend activities and build life skills.
We observed a calm, relaxed and inclusive atmosphere within the service. People were comfortable in their environment and engaged positively with staff. Staff interactions were warm, respectful and person-centred, supporting people to feel valued and in control of their lives.