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Voyage (DCA) London East Good

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Inspection report

Date of Inspection: 20, 21 August 2014
Date of Publication: 20 September 2014
Inspection Report published 20 September 2014 PDF | 83.9 KB


Inspection carried out on 20, 21 August 2014

During an inspection in response to concerns

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions: is the service safe, effective, caring, responsive and well-led? The summary describes what families of people using the service and the staff told us and the records we looked at.

On the day of our inspection ten people were using the services of Kingston Domiciliary Care Agency. All the people using the service had a learning or physical disability; some people were unable to express themselves verbally. We looked at the care records of ten people, spoke with three family members, two local authority care managers and three members of staff.

Below is a summary of what we found.

Is the service safe?

The provider had a safeguarding vulnerable adults policy in place and staff had also received recent training. We saw that the policy and procedure for protecting people against financial fraud was not being followed.

Care plans were individually written and included comprehensive information about the person using the service. This helped staff to understand a person's needs. Risk assessments relating to the care and support being provided were regularly reviewed to ensure people's individual needs were being met safely.

Is the service effective?

People using the service had agreed and signed a contract detailing the hours and days that staff would work with them. Including a choice of the gender of staff that would help them and the type of support required. Care plans were reviewed annually with the person using the service.

Staff were trained and supported by the manager. Staff received a range of training and regular one to one supervision and yearly appraisals.

Is the service caring?

The service was caring. Families told us their relatives were supported by staff to achieve their goals of independent living. Families that we spoke with said "The staff are very helpful and we are very happy with them.� Another family said �They make our relative happy.�

Is the service responsive?

The provider sent out yearly surveys to people using the service, their families, staff and other professionals. The number of surveys returned was very low. The provider had not made any other provision to gather people�s views about the service delivered.

People's needs were reassessed on a regular basis and we saw the service responded to any changing needs.

Is the service well-led?

The service employed a manager and a deputy manager who knew their staff and people well. Records showed that staff received an induction programme that included mandatory training and shadowing more experienced staff. Team meetings, supervision and appraisal were held.