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Knappe Cross Care Centre Good

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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 10 May 2013
Inspection Report published 10 May 2013 PDF


Inspection carried out on 24 April 2013

During an inspection looking at part of the service

This inspection was a follow up from an inspection undertaken on 12 February 2013 at which we found one area of non compliance. This was in relation to inadequate staffing levels. At this inspection we found that the home had made improvements.

There were 28 eight people living at the home on the day of the inspection. We spent time observing people. Observation was used to assess the interaction and engagement between staff and people living at the home. We talked with three people that lived at the home, one relative five staff, the manager and the operations manager. We looked at three care records.

People living at the home told us that they were happy living there and staff were very good. People told us that their care needs were well met in a timely way. Support staff told us that things had improved at the home in the past few months. One person said �It�s so much better now we have more staff and more time to care for people properly�.