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Knappe Cross Care Centre Good

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Inspection report

Date of Inspection: 11 February 2013
Date of Publication: 28 March 2013
Inspection Report published 28 March 2013 PDF


Inspection carried out on 11 February 2013

During an inspection looking at part of the service

We (Care Quality Commission) last visited Knappe Cross in December 2012. At that visit we found that Knappe Cross was not meeting one or more essential standards and that improvements were needed. During this inspection we looked to see if these improvements had been made and we found that they had. However one other area of concern was identified at this inspection with regard to staffing levels.

People that we spoke with were satisfied with the care being provided. One person told us �The staff are very good� People told us that staff supported and helped them when they needed assistance. However people also told us staff were �always busy� and were �always rushing�. During our visit we heard staff speaking with people in a respectful and caring way.

We saw people were supported well and that the home was working with other agencies. This ensured the support people received was as far as possible consistent across all agencies.

We looked at all the bedrooms throughout the home, the toilets and bathrooms and communal areas. All areas were clean. All equipment we saw was clean. However two bedrooms were malodorous.

Staffing levels were insufficient to adequately meet the needs of the people who lived at the home in a timely way. People told us that staff were very good but were �rushed�. They said they had to wait �ages� for call bells to be answered.

Staff told us that they had recently received updated training and supervision.