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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this standard. The provider was implementing methods and systems to assess and monitor the quality of service that people receive.

User experience

The people living there, their representatives and staff were asked for their views about the care and they were acted on. People told us that they were asked about the care and support that they received. They told us that staff asked their views.

The registered provider has a active role in the running of the home and is on site most days. A relative told us "The owner asked me my views about the care and the home and encouraged me to raise any issues with the staff. I do not have any issues I think it is a very good home and my relative is happy, but it was nice that they asked".

Over the past year the owner had undertaken extensive refurbishment of the home. An extension has been built and existing rooms were extended to allow good sized en-suite rooms for everyone. The home had a number of different lounges and dining areas so that people can choose where they spend their time. Courtyard and garden space had been developed to provide attractive outside space for people to enjoy. People living at the home and their relatives all commented about the home's premises. One person said "My room, the garden, and lounges are all really lovely". One relative said "Well, I can not say enough about the place, it is beautiful".

We saw that falls monitoring is in place. Earlier in the year one person was having a number of falls. The manager requested input from the falls team and the number of falls had decreased. We saw that audits concerning a number of areas including medication and infection control were undertaken regularly. These actions meant that staff monitored processes and systems to make sure people were safe and well cared for.

We saw that systems were in place for people to make complaints. People we spoke with and their relatives confirmed that they were aware of complaints processes. One person said "I would speak to the nurse if that did not work I would speak with my son". They also said "I have no worries". A relative told us "If I had a complaint I would see the manager. I would feel comfortable to do this. I do not have any complaints though".

Other evidence

We had no other evidence