You are here

Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

The provider was meeting this standard. There were effective recruitment and selection processes in place.

User experience

During our observations we saw that staff had a good rapport with people. We saw that people were happy and comfortable during their engagements with staff. One person told us "The staff are very nice". A relative said "The staff are nice and friendly".

There were effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work. We looked at the files for three staff who worked at the home and saw that robust checks had been undertaken. These checks would help to keep people safe and prevent them from harm as they prevent unsuitable people working at the home.

The manager told us about induction procedures that new staff have to go through. Staff we spoke with confirmed that they had received induction training. These induction processes would give people living there assurance that new staff had knowledge of the home’s policies and procedures and what is expected of them to make sure that they were cared for and were safe.

Other evidence

We had no other evidence.