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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this standard. People experienced care, treatment and support that met their needs.

User experience

People's care and support was delivered in line with their individual care plan. We looked at three care plans which told staff how to support people to meet their needs. One person's care plan detailed how their skin care needs were to be met. We spoke with this person whilst they were in the lounge and saw that they were sitting on a special cushion to prevent further skin damage. Their relative said "They have that cushion to prevent them getting sore".

Another person was at risk of choking because of poor swallowing. Their care plan highlighted this risk and gave instructions for staff to follow. Staff we spoke with gave us a good account of what they did to prevent the person choking.

People's care and support was planned and delivered in a way that ensured their safety and welfare. In the records we looked at we saw that staff had identified and assessed risks to people's safety and what should be done to reduce these. These included risks relating to behaviours and falls. The assessments included information about what staff should do to prevent injury to the person.

Records sampled showed that when needed, referrals had been made to appropriate health professionals. We saw that staff had followed their advice to ensure the person's health and well being. Records showed that staff supported people to attend health appointments where needed and informed relatives about pending appointments so that they could take the person to these if they wanted to.

A registered nurse was on duty at all times to meet people's nursing needs. Staff told us and records confirmed that they had received training in a range of areas such as moving and handling and dementia awareness which helped them to look after people.

People were supported in promoting their independence and community involvement. People were encouraged to take part in a variety of hobbies and interests. People told us that they went out for walks with staff and to a local shop and cafe' and how much they had enjoyed these outings. A person attended the home once a fortnight and provided sessions one person said "Yes I like that".

We observed that there were not any clocks or notice boards to enhance orientation. We discussed this with the manager who told us that these were not available at present due to the completing of decoration and refurbishment. The manager showed us where these items would be displayed in the near future.

Other evidence

We did not have any other evidence.