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Princess Lodge Limited Requires improvement

All reports

Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People's privacy, dignity and choices were respected.

User experience

People's privacy, dignity and independence were respected. People expressed their views and were involved in making decisions about their daily routines. Throughout our inspection we heard staff talking to people and asking them what they wanted to do and where they wanted to go.

People told us that they were treated with dignity and respect. One person said "They do ask me how I want to be looked after. The staff are very nice they are caring and polite". A relative said "The staff do ask us questions to find out their care needs. The staff are friendly and make us feel welcome".

Records we saw confirmed that people's preferred form of address had been identified. Throughout the day we heard staff using these preferred names, people responded by looking at staff and smiling. This showed that staff take into account people's wishes and were respectful to people.

All bedrooms are single rooms so that people have a private space where they receive their personal care and can spend time alone if they want to. We looked at three bedrooms. We saw that the rooms were personalised to reflect the taste and interest of the person. One person said "I love my room".

During our inspection a person asked a staff member for something. The staff member asked the person if it was alright for them to fetch the thing they wanted from their room and offered the person to go with them. This shows that staff respect people's private space and do not enter unless they ask first.

We saw that people who lived at the home were dressed in clothing that was appropriate for their age, gender and the weather. One person wore a necklace, bracelet and had their nails painted. They showed us these and nodded and smiled when we asked if they liked wearing them. Their visitor said "Everyday staff make sure that they look nice and that their clothes are coloured coordinated I know this is very important to my relative".

The home has a hair salon and nail manicure bar. People use these facilities supported by staff often and a hairdresser provides a service once a week. A person living at the home said "The girls take care of us and help us to look nice. The hairdresser does a good job but the girls help us to do our hair and make up and even paint our nails".

We found people were able to practice their religious beliefs by attending church services or having visits from religious figures of their faith. Care records also indicated if people had a religion and how significant it was to them. This meant that people were given the opportunity to express their faith according to their personal level of belief.

At the time of our inspection it was Ramadan. We discussed this with the manager who was aware that people may choose to fast during Raman from dawn until sunset. The manager was aware of the ways they could support people during this time such as providing meals at different times.

Other evidence

We had no other evidence.