- Care home
Rest Haven Residential Home
Assessment report published 1 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 26 May 2026 to 9 June 2026. This was a planned comprehensive assessment. We undertook an unannounced visit to the service on 26 May 2026.
Rest Haven Residential Home is a residential care home providing accommodation and personal care for up to 34 people. The service provides support to older people, including people who are living with dementia. At the time of our assessment there were 34 people living at the service.
The provider promoted a positive safety culture, where incidents were appropriately reported, reviewed and used as learning opportunities. The service used an electronic care system that contained key information about people’s care needs, risk assessments and use of appropriate equipment to support people’s safety.
There were systems to ensure ongoing care continuity from admission and in the event of planned or unplanned hospital admissions. Safeguarding procedures were understood, and staff demonstrated an ability to support people safely. There were additional systems and processes to ensure people were safe and staff understood their safeguarding responsibilities.
Regular environmental checks were carried out to ensure the premises remained safe and well maintained. There were sufficient staff on duty to ensure people’s needs were met in a timely way. Staff competency was monitored through observation, supervision and appraisal. New staff received an induction and there was an ongoing training programme.
Infection prevention and control measures were well managed, and the environment was clean. Medication administration records reviewed during the assessment were fully completed, with no missing documentation, and stock levels were accurate.
There were appropriate systems and processes in place to ensure that people were only deprived of their liberty with the appropriate legal framework in place. Where required, the provider operated in accordance with The Mental Capacity Act 2005.
We observed people were treated with kindness and respect. Staff were observed providing supportive care that maintained people’s dignity. Relatives were welcomed and spoke positively of the service and the management team. People were encouraged to make choices and remain as independent as possible, moving freely around the home with support available when required.
People and their relatives were provided with appropriate information about the service and adjustments would be made where required to ensure information was available in an accessible format. There were systems and processes to seek the views of people and their relatives. Where required, end of life care was appropriately planned to ensure the service acted in accordance with people’s wishes and preferences.
There were effective governance arrangements. A regular auditing and quality assurance system was completed by the provider and registered manager. Some staff were involved in auditing and quality monitoring in their roles as ‘Champions’ in specific aspects of care delivery. There was a service improvement plan to promote continual development and improvement. The service had established excellent links with the local community to improve the quality of life for people living at the service.
People's experience of this service
We spoke with 6 people who used the service and 3 people’s relatives. We spoke with 9 members of staff. This included the nominated individual, registered manager, deputy manager, care staff and administrative staff. We received feedback from 3 health and social care professionals about their views of the service.
People and their relatives were positive about the care and support provided at Rest Haven Residential Home. People told us they were treated with kindness and respect and reported getting on well with staff at the service.People had access to healthcare professionals where required.
People had personalised rooms and were able to have visitors anytime they wanted. People enjoyed an excellent variety of activities delivered by dedicated staff that was tailored to their needs and preferences.People had access to the community and went out on regular trips.People had a daily menu choice and said they enjoyed their meals.
People and their relatives were listened to and there were means to feedback on their experience of the service. People’s needs, wishes and preferences were considered by staff in all aspects of care delivery. The nominated individual, registered manager and staff focussed on positively impacting people’s lives and providing good quality, person-centred care.