Claydon Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained as good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We observed positive interactions between staff and people during our inspection. Staff treated people with respect and kindness and were seen to know people well, including their preferences and support needs. People appeared comfortable in the presence of staff, and staff responded to requests for support in a caring manner.

Most people and relatives were positive about the care they and their family member received. One person told us, “It’s good here, they give care and attention. They have a laugh with you. Anything they do is good for us.”

Some people and their relatives did tell us their care at times felt rushed. However, this feedback was not consistent with all the feedback we received.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported in a way which recognised and respected their individuality. Care plans contained information about people's personal, cultural, social and religious needs, which helped staff provide care in accordance with their preferences in those respects.

People's bedrooms were individualised and contained personal belongings, including photographs and other meaningful items, which helped people feel comfortable and maintain their identity. People told us they were happy with their living environment.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We observed staff offering people choices about day-to-day matters, such as what they would like to drink and whether they wanted sauces with their meals. People were also asked if they wished to participate in activities. The provider had a designated activities staff member, and we observed people engaging in group activities, including playing dominos, where staff joined in appropriately and helped create a relaxed and enjoyable atmosphere.

People told us they were generally able to make choices about everyday decisions, such as what to wear. However, feedback was less positive regarding people's control over their daily routines. For example, what time they got up in a morning.
 

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress.

People told us there were occasions when staff did not respond quickly when they requested assistance, which meant they sometimes had to wait for support.

People and their relatives also raised concerns about the support provided with aspects of daily living, including continence care, personal hygiene, hair care and oral hygiene. This indicated people’s immediate care needs were not always being met in a timely and person-centred way. For example, relatives told us people were not often supported with maintaining their personal hygiene, through bathing and showering. On review of two people’s bath and shower records, we could see there had been occasions where people had not been supported to have a bath or shower for periods of up to 2 weeks. Where people had declined a bath or shower on a particular day, we could not see this had been offered at a later day or time.
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Regular staff meetings were held, providing opportunities for staff to share information, discuss practice and raise any concerns. Staff were also able to provide feedback through surveys, and the manager promoted an open culture through their 'open door' policy, which encouraged staff to speak openly about any issues affecting their work.

The service benefited from a stable workforce, with very few staff leaving and several long-standing staff members remaining employed at the home. This helped to provide continuity of care for people and foster positive working relationships within the staff team. These arrangements demonstrated that the provider took steps to support staff wellbeing and engagement, enabling staff to carry out their roles effectively.