- Homecare service
Avida Supported Living
Assessment report published 12 March 2026
Contents
Ratings
Our view of the service
Date of assessment: inspection activity started on 17 February 2026 and concluded on 02 March 2026.
Avida Supported Living provides personal care for people with a learning disability and autistic people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We inspected both the provider’s supported living and homecare services. A separate report has been published about the provider’s homecare services. This report is about the provider’s supported living service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.
Staff had a good understanding of the people they supported and respected their individual choices and wishes. Staff knew people’s communication preferences and were supported to provide good care to people. Systems were in place to manage people’s medicines safety and to obtain specialist advice from other health and social care professionals to meet people’s needs. Staff understood how to care for people and how to promote their safety. Processes were in place to increase staffing levels when people wanted or needed extra support. Staff were confident to raise any concerns, and senior staff checked on the quality and safety of care provided to people.
Staff worked effectively with partners to improve people’s care and promote their rights. This helped to ensure people’s needs were consistently met. The management team were open and honest and took action where improvements were needed.. Audits and checks were carried out to monitor the care being provided, so senior staff could be assured people received good care.
People's experience of this service
People were positive about the staff supporting them and valued the opportunities they had to do interesting things in the community, such as attending clubs and pursuing their hobbies. This helped people to lead fulfilled lives and increased their well-being.
People were supported by staff who knew what mattered to them and focused on this when caring for them. We saw people were comfortable and relaxed when staff cared for them.
People received their medicines as prescribed by staff who had been trained to do this and whose competency had been checked. People were supported to have enough to eat and drink based on their preferences and nutritional and hydration needs. People were supported to access care from other health and social care professionals when they wanted this. People were treated fairly and their social, faith and cultural needs were met.
People were supported to keep in touch with others who were important to them. Relatives could visit people whenever they wished.