Valley Care - Sheffield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives spoke highly about the care and support provided. One relative said, [Family member] has a good rapport the carers which allows them to be as independent as they can.” Another relative said, “The carers are always polite and respectful.” One person said, “The carers are really good to me. They are kind and will do anything for me. I enjoy their company.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff understood people’s individual needs and preferences. Staff treated people as individuals ensuring they considered any protected characteristics. One relative said, “My [family member] enjoys the carers company, they have plenty of laughs and are very supportive.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People felt involved in their care and support. One relative said, “My [family member] is fiercely independent and the carers allow them to retain their independence. [Family member] would say the carers aren’t needed but they provide support and it is piece of mind knowing someone is calling in. If the carers had any concerns, they would ring me and let me know.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff and leaders assisted people to access emergency services or their GP practice if they raised any concerns or if there was an emergency. One relative said, “My [family member] refused to go into hospital and the carers rang for the doctor as they had thought they [family member] were unwell. They [staff] stayed with my [family member] until a relative arrived.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff had access to a handbook which included all policies and procedures and clearly informed staff of their duties and responsibilities. Arrangements were in place to support staff lone working and out of hours contact details were shared with staff. Staff told us the management team were approachable and supported them to carry out their role safely.