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Ashley Lodge Residential Care Home Good

All reports

Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 PDF


Inspection carried out on 17 December 2013

During a routine inspection

At the time of our inspection there were ten people living at Ashley Lodge. Some people living at Ashley Lodge had complex needs and were not able to tell us what they thought about the care and support they received. We were welcomed into the house by one of the people who lived there. We noted that all the people who lived in the house were involved in making decisions about what went on. We observed staff speaking to people in a respectful manner, staff addressed them using their preferred name. We spoke with four people who lived at at Ashley Lodge. One person we spoke with told us about their forthcoming visit to see the horses at Olympia. Another person told us �all the staff are nice to me. They help me get up out of bed�.

People expressed their views and were involved in making decisions about their care and treatment. There were regular residents meetings where everyone living in the house was able to raise any concerns and tell others about ideas they would like to introduce. We saw that these were minuted.

People were supported in promoting their independence and community involvement. There were numerous activities which took part both on and off site. While we were inspecting some of the people living in Ashley Lodge went out on a shopping trip to choose and buy presents for each other for New Year�s Day.

We found that people were provided with a choice of suitable and nutritious food and drink. People we spoke with told us that they had a choice of food. We observed that at lunchtime people were offered a variety of choices of what they wanted to eat.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. We spoke with seven members of staff and the home manager. Staff we spoke with told us that they had access to regular supervision and training. They also told us that they felt comfortable with raising any concerns and felt supported by the management team and other staff. One staff member we spoke with told us �I feel very supported, the management are always there for you to talk to�.

The provider had effective monitoring systems in place to identify, assess and manage risks to the health, safety and welfare of the people who used the service. We saw that the provider, management team and staff all undertook regular checks to ensure the quality of service provision.