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Archived: Sally and Sarah

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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

Overview

Inspection carried out on 24 January 2013

During a routine inspection

We found that people experienced care, treatment and support that met their needs and protected their rights. Care and support was provided to people by staff who were supported to deliver care and treatment safely and to an appropriate standard. We also found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

We found that people were protected from the risk of infection because appropriate guidance had been followed.

We found that there was an effective complaints system available. People were aware of the ways they could make a complaint and procedures were in place to ensure that complaints were responded to appropriately.

One person we spoke told us, "The care and support she receives really does go beyond any expectations that we had."

Another person told us, "I am always involved in my care planning, they are great."