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Archived: Sally and Sarah

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Overall, we found that this essential standard was met.

We found systems in place for obtaining people's views in respect of the service and to monitor the quality of service provided to people.

User experience

The relatives we spoke with said there was regular contact with Sally and Sarah, that reviews take place and that they have been extremely satisfied with the care and support provided by them.

One relative said, "Yes, they do contact me, I am very satisfied with the service, very happy with them."

Other evidence

Since the last inspection, a more formal system to obtain the views of people who used the service had been developed. We saw that surveys had been produced and sent to people who used the service or their relatives, this was known as, 'Customer talkback.'

The service is currently small, as such, the response to surveys was also small. It was confirmed with the providers, that as the service develops there will be further implementation of this.

We saw numerous letters and cards from people expressing their thanks for the service provided.

Staff confirmed that there were regular staff meetings and that the providers were extremely approachable and supportive. We saw minutes of the staff meetings, which detailed plans for development and improvements to the service.