Northway House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had their needs assessed before they moved to the home. This helped to make sure new people’s needs could be met. One person said, “They discussed all the things I like when I first came.”

Care plans were created from the initial assessments which ensured staff had the information they needed to provide personalised care to each person.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff received training to make sure their practice was in accordance with up-to-date legislation and best practice. They used recognised assessment tools to make sure risks to people were identified and minimised.

People were happy with the food served at the home. One person told us, “There’s a good selection of food.”

At mealtimes we saw people who required their meal to be served at a specific consistency received an appropriate meal and support to eat.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us there was good team work at the home. The manager said relationships with other professionals had improved which helped to ensure people received appropriate care and support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The staff supported people to access medical professionals according to their needs. One visiting relative told us “They sort out medical conditions really quickly.”

An activity worker provided social stimulation for people to help them to remain alert. One person told us, “We have brain games which keeps your mind active."

The provider routinely monitored people’s care. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s needs were regularly reviewed which helped to make sure care and support provided led to good outcomes. People and their relatives were happy with the care provided. One person told us, “Nothing could be better. They help me stay independent."

The provider told people about their rights around consent and respected these when delivering person-centred care. Some improvements were needed to make sure people’s legal rights were protected when they lacked the capacity to make a specific decision.

Decisions were made in people’s best interests where they lacked the capacity to make decisions about specific areas of care. Records of best interests decisions did not always show who had been involved in making a best interests decision. We discussed this with the manager who was aware this was an area for improvement.

People with capacity to make decisions only received care with their consent. Staff told us how they offered people choices by showing items such as clothing and meals to enable them to make day to day choices for themselves.