Holistic Quality Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and their relatives told us they had been involved in the ongoing assessment of their care, which was evidenced in the care records.

Staff understood people's assessed needs and confirmed processes were in place to regularly review care plans and update them if those needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s needs were assessed holistically and this assessment generated person-centred risk assessments and care plans. These tools were based on evidence-based practice. Staff told us they had access to care records that guided how care should be provided.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff meetings and supervision sessions were held regularly to ensure staff received up-to-date information and worked together effectively to support people. A staff member told us, “Yes, I have supervisions. The [registered] manger is so supportive.” Care records evidenced the provider worked well with external professionals.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff assisted people with appointments, including visits to the GP and hospital. The provider placed a strong emphasis on helping individuals achieve their goals, such as participating in places of worship and social activities. The leadership team provided examples of practical support offered by staff, such as arranging long-term accommodation.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care records detailed how people liked to be cared for and guided staff in how to support them. People’s care plans and risk assessments were regularly reviewed with them to ensure they met the person’s needs, wishes and preferences.

Staff told us when issues were identified, action was taken, which led to improved outcomes for people.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s consent to support was respected by staff. Staff demonstrated they understood the importance of gaining consent. Records relating to mental capacity were comprehensive and documented in line with the Mental Capacity Act guidance.