Sloe Hill Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People felt they were treated with kindness and dignity.

People’s needs were responded to, and they felt they were given choice and control.

There was a staff support system in place by the provider.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us staff were kind and caring. A person said, “I’m looked after extremely well, staff are kind and caring.” A relative said, “The staff are welcoming, friendly, and genuinely kind.”

Staff spoke fondly of people. A staff member said, “I can say without any hesitation that the care we provide is exceptional and very person centred. Our residents change their mind all the time and we do our very best to accommodate their needs unless it is not possible to do so. We always try and give them an alternative happy treatment. It is such a lovely environment all the time. It is so refreshing to see residents asking about each other. I love working in my job at Sloe Hill and I would have no hesitation in recommending any of my family to come and live at Sloe Hill. It is one big happy family.”

Another staff member became emotional when speaking about a person they cared for who had recently passed away at the home.

Visiting health care professionals told us they found people to be treated with dignity and kindness when they were in the home.

Staff were kind and friendly when interacting with people. For example, we heard them say, ‘would you like to…, thank you for doing that that was helpful, anything else you need, just ask. You’re welcome, enjoy’.

There were management walk rounds and checks in place to help monitor people were supported with dignity and kindness.

People told us they felt they were treated as an individual, in a way they liked. A person said, “Really happy, I’m lucky I’m here.” Relatives also felt this way. A relative said, “In terms of areas for improvement, I honestly can’t think of any. The service at Sloe Hill is outstanding, and I am extremely satisfied with the care and support my [person] receives. The staff’s dedication and the home’s overall atmosphere have made a positive impact on my [person’s] quality of life.”

Staff were able to tell us about people’s individual needs and preferences.

Staff were seen, and heard, offering support as people needed. For example, a person wanted to walk but was getting tired. A staff member walked with them, gave them gentle encouragement while also offering to get them a chair if they changed their mind.

Care plans were detailed and gave clear information about people’s needs, preferences and lifestyles. These were updated with changes and reflected people’s involvement.

People and relatives were positive about how they were supported in relation to independence and choice. A relative told us, “My [person] is involved in decision-making about their care as far as possible as well as myself with a Lasting power of attorney [LPA]. The care planning process is clear, and I have been provided with a copy of a very comprehensive care plan for my [Person]. I am kept informed and involved in reviewing their care.”

Staff felt people were supported to maintain independence choice and control. They also felt there were sufficient opportunities to promote their wellbeing. We observed people being asked if they were ready for care or support, or if they wanted to go into the dining room for lunch. This was done in a respectful and patient way.

We saw people had their own routines and preferences and staff followed their wishes.

People said their needs were met swiftly. A person said, “Anything I need they do it.” A relative said, “I feel reassured that my [person’s] needs are fully supported.”

The management team advised the system in place enabled them to have oversight of all care provided to ensure each person received the care they needed when they needed it. They told us they spent time on the floor supporting staff and carrying out visits out of hours which helped them monitor staff performance.

We saw staff responding to people when it was needed. The management team carried out checks to ensure people’s needs were met appropriately and swiftly.

Staff said they felt supported by the management team. A staff member said, “My line manager does my supervision every 2 months. We have a very open and honest discussion. They always listen and report things back to senior management team and get any issues resolved.”

Staff received regular supervision and training. Updates and information were displayed on the staff notice board.