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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

Overview

Inspection carried out on 1 February 2013

During a routine inspection

On the day of our visit we spent time in one of the lounges observing the interaction between staff and three people who lived at the home. We also spoke to one person who lived at the home and chatted to others.

We saw that staff tried to obtain a person's consent prior to assisting them with personal care or eating/drinking.

We saw that assessments, care plans and risk assessments were an up to date record of a person's care needs. People told us that they were happy at the home. One person said, �I have lived her for a long time and the staff look after me well. They are pleasant and always try to help me if they can�. People said that staff responded quickly if they rang the call bell. We saw that there were sufficient numbers of staff on duty to care for the people who lived at the home.

We observed the administration, storage and recording of medication and found that staff followed the home's policies and procedures.

We were concerned about certain aspects of cleanliness and infection control at the home. Some areas needed to be refurbished to provide accommodation that could be maintained in a clean and hygienic condition and the infection control policy did not adhere to current guidelines.

We saw that people who lived at the home or their representatives were told about the complaints procedure and records evidenced that complaints were dealt with appropriately.