- Homecare service
P and S Care Limited
Assessment report published 2 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 10 - 27 November 2025.
P and S Care Limited provides care and support to adults living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 4 people were receiving the regulated activity ‘Personal care’.
The provider also provides services to people who did not receive direct support with personal care. As this falls outside of our legal remit we did not include these people in our inspection.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were protected from abuse and avoidable harm. Systems for safeguarding, risk management, infection control, and medicines were effective. Staff were well-trained and knew people well, which built trust with the people they supported.
Care and support achieved good outcomes and promoted quality of life. Assessments were thorough, care was evidence-based, and staff worked collaboratively with families and professionals. Consent processes were respected and the service was working within the principles of the MCA (Mental Capacity Act).
Staff treated people with kindness, compassion, and respect. People felt valued and involved in their care. Independence and choice were promoted, and staff were responsive to immediate needs. Workforce wellbeing was supported.
Care was person-centred, flexible, and inclusive. People’s needs were met through good organisation and continuity. Feedback and complaints were handled appropriately, and planning for future care, including end-of-life, was sensitive and inclusive.
Leadership was strong, inclusive, and focused on continuous improvement. There was a positive culture of openness and learning, clear governance systems, and effective partnership working. Staff felt supported and able to speak up, and diversity was valued.
People's experience of this service
People who used the service and relatives told us the service was safe and that enough staff were available. People felt medicines were managed appropriately and they received the support they needed to eat and drink. One relative said to us, “We’ve never had any problems with staffing, there is always somebody there. I feel people are safe and in good hands.”
People and relatives said they were involved in assessments when they first started using the service and there good links with other organisations to ensure effective care was provided. People were able to give consent to the care they received, achieved good outcomes and were encouraged to live healthier lives where possible. One relative said, “We had an assessment at the start to determine what we needed.”
Everybody we spoke with made positive comments about the care provided and said the staff team treated people in a kind and respectful way. People were treated with dignity and respect and were able to retain their independence where possible. A healthcare professional said to us, “The care is very, very good. It’s excellent and I really don’t have anything negative to say.”
People receive continuity of care from a stable staff team which enabled person centred care to be delivered based on people’s choices and preferences. Any complaints were handled correctly and information was available to people in different formats if required to aid communication. Advocacy services were available when needed.
We were told there was good management and leadership at the service. Staff said there was a positive culture at the service and felt supported in their roles. A member of staff told us, “The manager is really nice and is always there for us if we need help or advice.”