Belmont Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We received positive feedback regarding staff interactions with people. A person we spoke with said, “The staff are wonderful and I am treated with respect and love.” Another person said, “The staff here are fantastic. They definitely go the extra mile and I am treated beautifully. If I need help with bathing or a shower it is done with care and respect. They don't come better than the staff here.” A third person said, “Because I have to be moved on a hoist it's not always a pleasant experience. The staff here are so kind and considerate when moving me. They cover me to keep me warm and preserve my pride. I couldn’t ask for kinder people round me.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us staff knew their personal likes and dislikes, 1 person said, “I am very capable and care for myself, but what I want is noted by the staff. I am asked regularly if I am happy with my care.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Everyone we spoke with said they made their own decisions and choices over their daily lives, 1 person told us, “I can always voice my opinions, and they are listened to. I make my own decisions for each day.” This was supported by a second person who told us, “I can make my own choices, whether it’s what I do all day or the food on offer.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding to people in a timely manner during the assessment. Some staff thought they could not always spend as long as they would like with people during busy periods of the day. Staff understood people well which meant they could see quickly when someone was upset or experiencing distress and took action to support them appropriately. A person said, “I always get help if I need it and I manage very well.” Another person stated, “If I need something for pain it’s available straight away.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There was an ‘employee of the month’ scheme with staff rewarded for their work. The manager also brought in small gifts for the staff team during their shifts such as takeaway meals and vouchers, to show appreciation for their work. Staff said the manager supported them positively and flexibly during personal and family issues, and they did not have to worry about their jobs during these times, which benefitted their overall mental wellbeing. Staff wellbeing was supported during 1-1 supervision meetings.