Verve Homecare Sussex Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Children’s needs were assessed thoroughly before care commenced to ensure the provider had a clear understanding of each child’s health needs, routines and risks. Assessments were completed with parents and, where appropriate, with input from healthcare professionals involved in children’s care. This supported informed decision‑making before care started. The provider had arrangements to review needs regularly and in response to changes in children’s health or circumstances. Care documentation showed reviews were completed promptly following changes, supporting continuity and safety.

Parents spoke positively about this approach. One parent told us, “They really take the time to understand our child. They were really thorough.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff followed recognised best‑practice guidance like NICE (National Institute for Health Care Excellence) and RCPCH (Royal College of Paediatrics and Child Health) when delivering complex care to children in their own homes. This ensured care was child‑centred, safely planned, and delivered by trained staff in line with individual care plans, risk assessments and safeguarding requirements.

Staff demonstrated appropriate knowledge of the procedures they were required to carry out and understood when they needed to seek advice or escalate concerns. This supported safe care delivery and reduced the risk of avoidable harm.

Parents told us staff followed agreed guidance and were confident in delivering care. One parent said, “They do things exactly as agreed. Communication is great.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked collaboratively with healthcare professionals involved in children’s care to support coordinated support. Information from health appointments, reviews and changes in treatment was shared with relevant staff, enabling consistent care delivery.

Within the staff team, handovers and communication systems supported continuity. Staff told us they received updates about children’s needs and any changes to care plans.

Parents described communication between staff and professionals as effective. One parent told us, “Everyone seems to be on the same page, which is really reassuring. They don’t just care for our [child] they provide emotional support for us too.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported children’s health needs as part of daily care and monitored for changes that might indicate deterioration. Where concerns were identified, staff followed escalation guidance and involved healthcare professionals as required.

Support focused on maintaining children’s comfort, wellbeing and participation in daily routines where possible. Care documentation reflected actions taken to support health needs and to prevent unnecessary deterioration.

Parents told us staff were attentive to changes in their child’s condition and acted promptly when needed.

Another parent told us, “[Child] is very poorly but the care they [the nurses and staff] provide has meant that they can be cared for at home and have not needed to be in hospital.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had systems to monitor outcomes through review processes, observations and communication with families. Outcomes were used to inform care planning and make adjustments where required.

Care records showed changes were made when outcomes were not being achieved as expected. This demonstrated a responsive and reflective approach to care delivery.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood consent in relation to parental responsibility and delivered care in line with agreed arrangements. Care plans reflected consent provided by parents, and staff demonstrated respect for family decision‑making.

During care delivery, staff supported children to understand what was happening, where appropriate, and parents told us staff communicated this calmly and respectfully.